eCommerce Fulfillment for
Secretlab

SEE HOW WE HELPED OUR CLIENT

Secretlab is an international ergonomic furniture specialist brand with over 3 million users worldwide, leading the market in Europe and the USA with its Asia-manufactured products. Renowned for innovation and quality, Secretlab sets the benchmark in the ergonomic furniture industry by delivering products that merge comfort, style, and functionality.

Secretlab faced the challenge of establishing efficient and scalable logistics for its innovative ergonomic furniture within the fast-evolving European market. Aiming to uphold superior customer service and guarantee swift, seamless deliveries, Secretlab sought a partner capable of navigating the complex logistics landscape across multiple European nations.

1

CHALLENGE

Secretlab's sales expansion necessitated enhancing logistic capabilities to cater to the increasing product demand. The company required a solution to not only streamline delivery processes but also offer logistic flexibility and scalability, enabling swift adaptation to the ever-changing market dynamics and customer preferences.

Here are the key ways we supported Secretlab in scaling their sales:

2

SCALING UP

• Optimized logistics processes for more efficient product distribution in the European market,
• Introduced advanced warehousing solutions that sped up order fulfillment and enhanced customer satisfaction,
• Provided scalable logistics infrastructure, enabling Secretlab to expand into new markets and meet increasing demand.

As Secretlab's eCommerce grew, we faced the challenge of fulfilling orders to an ever-increasing number of locations. Currently, we serve as many as 62 different locations worldwide, allowing for broad distribution of Secretlab products and ensuring their availability to customers globally.

3

DELIVERY EXECUTION

Our collaboration with Secretlab is lasting over 4 years, demonstrating the long-term trust and efficiency of our logistic solutions. Throughout this period, we've successfully executed numerous projects, continuously evolving and tailoring our services to meet the dynamic needs and demands of the eCommerce market.

4

LONG-TERM COOPERATION

4 years

successful business collaboration

eCommerce orders fulfilled

700 000

locations served
globally

62

"Collaborating with OEX Fulfilio has been fruitful throughout our partnership. We appreciate our joint efforts in addressing operational issues and look forward to further opportunities to strengthen our collaboration in the future."

Secretlab Fulfillment Team (EU)

SECRETLAB ON THE COLLABORATION

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NIP: 522-30-90-899

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